Legal

GENERAL TERMS OF SERVICE

1.1 Only one account per person

1.2 The information contained on this website does not constitute accounting, legal, financial, consulting investment or other professional advice. It is intended to act as a generally accepted guideline. All the risks from any decision to hold, purchase or sell cryptocurrencies on this website borne by you.

1.3 You agree not to use the products and services to facilitate any illegal activities such as listed in the Prohibited Activities list.

1.4 Your account may be terminated and reported to the relevant authorities of the false information is providedor refusal to provide information of your true identity.

1.5 You agree and consent to receive communications from SINEGY via email and SMS.

1.6 SINEGY may change the Terms of Use at any time for any reason without prior notice.

1.7 You must be at least 18 years of age to use SINEGY'S Services.

1.8 Any information that you provide must be true, accurate and correct.

1.9 You must be resident in at least one of our supported countries to register and use our service.

1.10 You acknowledge trading digital asset or digital token involves large risk and could result in significant financial losses.

1.11 SINEGY does not accept cash payments.

1.12 Incoming payments to SINEGY must be done by means of electronic funds transfer (EFT) from your bank account in your country of residence and the bank account must be opened in Your own name.

1.13 Outgoing payments from SINEGY can only be done by means of electronic funds transfer (EFT) to your confirmed bank account in your country of residence and the bank account must be opened in Your own name.

1.14 SINEGY does not guarantee digital asset or digital token or bank transfer disbursement times and will not be liable for any delays.

1.15 You must provide security for trading  digital asset or digital token by funding your account in advance of trading.

1.16 Trade orders placed on the site are binding and strictly unable to cancel or reversed.

1.17 SINEGY has no obligation to accept orders, in which case the site will not allow the order to be placed.

1.18 Orders, deposits and withdrawals are subject to limits tha may be changed over time.

1.19 SINEGY reserved the right to suspend your account at any time if found to have violated Terms of Use.

1.20 This service is provided without warranty of any kind and SINEGY does not guarantee the site will be 100% functional at all time. You acknowledge and accept the website may be unavailable at unspecified times due to various circumstances and that SINEGY will not be liable for any losses during down time of the system.

1.21 SINEGY cannot and does not guarantee the value of the digital asset or digital token and has no obligation to buy back digital asset or digital token at any time.

1.22 It is your responsibility to determine, account and pay for any taxes that apply to your trading and digital asset or digital token transactions.

  • Ammunition, firearms or other weapons that require licensing
  • Sale of personal information
  • Prostitution or illegal escort services
  • Extortion or blackmail

INDEMNITY

Limitation of Liability & Release: Important: Except as may be provided for in these Terms of Service, SINEGY assumes no liability or responsibility for and shall have no liability or responsibility for any claim, application, loss, injury, delay, accident, cost, business interruption costs, or any other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, work stoppage, data loss, computer failure or malfunction, or any and all other commercial losses (collectively, referred to herein as “Losses”) directly or indirectly arising out of or related to:

  • these Terms of Service;
  • the Site, and your use of it;
  • the Services, and your use of any of them;
  • the real or perceived value of any Cryptocurrencies or Digital Tokens traded on the Site, or the price of any Cryptocurrencies or Digital Token displayed on the Site at any time;
  • any inaccurate, misleading, or incomplete statement by SINEGY or on the Site regarding your account, whether caused by SINEGY negligence or otherwise;
  • any failure, delay, malfunction, interruption, or decision (including any decision by SINEGY to vary or interfere with your rights) by SINEGY in operating the Site or providing any Service;
  • any stolen, lost, or unauthorized use of your account information any breach of security or data breach related to your account information, or any criminal or other third party act affecting SINEGY or any Partners and Associates; or,
  • any offer, representation, suggestion, statement, or claim made about SINEGY, the Site, or any Service by any Partners and Associate.

PROHIBITED ACTIVITIES

You may not use SINEGY products or services to engage in any of the following activities:

  • Violation of any laws, statutes, ordinances or regulations.
  • Paying into or otherwise supporting pyramid schemes, Ponzi schemes, matrix programs, "get rich quick" schemes, multi-level marketing programs or high-yield investment programs (HYIP).
  • Transactions involving:
  • Narcotics, steroids, drugs or other controlled substances
  • Drug paraphernalia
  • Items that promote or facilitate illegal activity
  • Stolen goods
  • Items that promote or facilitate hate, violence or racial intolerance
  • Items that are considered obscene
  • Items that are counterfeit or otherwise infringe or violate copyright, trademarks or other intellectual property
  • Ammunition, firearms or other weapons that require licensing
  • Sale of personal information
  • Prostitution or illegal escort services
  • Extortion or blackmail

You may not use SINEGY products or services to engage in any of the following activities unless pre-approved by SINEGY:

  • Operating as a money transmitter, payment service provider, e-money or any other financial service business.
  • Offering gambling or gaming services.

PRIVACY POLICY

This Privacy Policy governs the manner in which SINEGY Technologies (M) Sdn. Bhd. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.sinegy.com website ("Site"). This privacy policy applies to the Site and all products and services offered by SINEGY Technologies (M) Sdn.Bhd..This Privacy Notice is issued in accordance with the Personal Data Protection Act 2010 ("Act")

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Types of Personal Information which we collect and source of information

The types of Personal Information which we collect includes but is not limited to data and information pertaining to yourself such as your name, address, email address (or other contact information), age, gender, race, National Registration Identification Card (NRIC) number, financial information such as your bank balance, bank transactions, assets, liabilities and income as well as credit facilities and records with other financial service providers. The information serves to establish your identity, background, financial standing and credit worthiness as well as suitability of the products and services offered by Sinegy and our business partners, if applicable.

We may obtain this information from yourself and from a variety of sources, including but not limited to:

  1. through your relationship with us, for example information provided by you in application forms, when using our products or services, when taking part in customer surveys, competitions and promotions, and during financial reviews;
  2. through your verbal, written and e-mail communications with us and/or our authorised agents;
  3. from an analysis of the way you use and manage your account(s)/facility(ies) with us, from the transactions you make and from the payments which are made to your account(s)/facility(ies);
  4. from third parties such as employers, credit reference information providers, government/statutory agencies, and/or
  5. from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.

How we use collected information

Sinegy may collect and use Users personal information for the following purposes:

  • to process application for products offered by Sinegy and/or its business partners and/or services which you had subscribed for;
  • to notify you about important changes/developments to the product/service features;
  • to assess/verify your credit worthiness;
  • to communicate with you including responding to your enquiries and/or complaints and resolving disputes;
  • for the purposes of strategic alliances, cross selling, marketing, and promotions; by other units/department/ entities within Sinegy, our agents and third parties;
  • to comply with regulatory requirements and provide assistance to law enforcement agencies;
  • to research and develop products and/or services;
  • to administer and/or manage products and services to you including collecting debts and enforcement of our rights and obligations;
  • to improve and develop our services and quality assurance to you;
  • to prevent, detect or prosecute cases of fraud/crime and comply with legal and regulatory obligations;
  • for legal purposes (including but not limited to obtaining legal advice and dispute resolution);
  • to maintain your credit history for present and future reference (if deemed necessary), and
  • to protect Sinegy’s interests and other related purposes.

Security measures adopted to protect Personal Information

The security of your Personal Information is our priority. Sinegy keeps, protects and processes your Personal Information in a secure manner by taking reasonable measures in maintaining physical, electronic and procedural safeguards, in compliance with applicable regulations.

We ensure that access of Sinegy employees to the Personal Information which you have provided to us is limited to authorised employees who are trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to respect your privacy at all times.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

While Sinegy treats your Personal Information as private and confidential, the Personal Information may be disclosed, disseminated and/or transferred to the following :-

  • entities and business units within the Sinegy Group in and outside Malaysia, for the purposes of providing customers with latest marketing and promotional offers which may be of interest to customers;
  • licensees, business partners and third party service providers;
  • professional advisors including consultants, lawyers, accountants, auditors, bankers, rating agencies, trustees, insurers, auctioneers and brokers on a need to know basis for the purposes of providing their services/advices to us;
  • credit bureaus, CTOS, debt-collection agencies and/or other parties who assist with debt recovery functions;
  • agent or contractors acting on our behalf or appointed by us to act on our behalf;
  • regulatory, government bodies or other authorities if required or authorised to do so to discharge any regulatory function under any law or in relation to any order or judgment of a court;
  • any relevant institution/party to facilitate your request/dealings in respect of the credit facilities, accounts, products and/or services obtained from Sinegy;
  • any parties authorised by you;
  • any person or corporation to whom Sinegy may transfer or propose to transfer any part of its interests, obligations, business and/or operations.
  • subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Sinegy and further subject to your rights as stated in this Privacy Notice.

Changes to this privacy policy

Sinegy has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By consenting to this Privacy Notice you are giving us permission to process your Personal Information for the purposes identified.

You can withdraw this consent by notifying us through the communications channels stated below.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SINEGY Technologies (M) Sdn. Bhd.
[email protected]
18-32-D Persiaran Gurney,
(Gurney Tower) 10250,
Penang, Malaysia.